Obsessed with Technology
Hi Guys! My name is Ralph and I have a passion for technology. I have been working in the tech field since 2014 and am always looking for amazing opportunities.
Aspiring Software Developer
What I’m working on
Interactive Device Inventory Website
Company ProjectThis Project is ongoing for my current employer and I am not able to divulge too many specifics or the source. However, as a brief overview, this project is a Asset and Mobile Device Management system for EMS equipment that is planned to roll out in early to mid 2023....
Company: Network Administrator
Excel CLI Filter Tools
HobbiesThis is a small console application that I made to help with comparing different Excel files to each other with custom logic that can be written by the end user.
Company: Network Administrator
Projects
Binary Logic Simulator
HobbiesThe game has a simple interface and the premise is that you are guided through learning how different logic gates work, and how they are fundamentally created from other "universal" gates. Starting from just simple NOT gates, all the way to more complicated logic systems such as a binary clock....
Experience
Systems Specialist
I-Tech Technology Consulting, Systems SpecialistHouston, TX | May, 2023 - January, 1970
- Efficiently resolving client related I.T. support needs
- Updating and maintaining documentation
- Upholding a "fix right the first time" technical culture
- Upholding a "Security-First" approach to I.T.
- Ongoing technical training and certification
- maintaining the highest standards of data security and privacy,
- Creating trust-based relationships with clientele through reliable service delivery.
- Consistent follow through and follow up to ensure client satisfaction
- Extensive use of ConnectWise (PSA Software) for tracking service details, documentation, and all other relevant information
- Extensive use of Labtech/Automate RMM software for providing client support and maintenance
- Providing remote and on-site I.T. support for diverse client I.T. environments
- Maintaining and supporting Active Directory & Work Group environments
- Configuring, troubleshooting, and maintaining Microsoft 365 ecosystem of products & services:
- Exchange
- SharePoint
- Teams
- Office Suite
- Azure AAD
- Working with vendor support contacts to resolve technical problems with computers, servers, software, network infrastructure, phone systems, Internet, and more
- Implementing and maintaining client specific I.T. security requirements
- Assisting in maintaining accurate client specific I.T. infrastructure documentation
- Recommending and/or performing applicable upgrades to I.T. systems
- On-going training of relevant I.T. related products, services, and processes
Network Administrator
City Ambulance Services, Network AdministratorSpring TX, USA | August, 2020 - May, 2023
Responsible for overseeing the company's computer systems and networks to ensure proper maintenance and security.
Daily duties include:
- Working with the Director of IT and employees to identify network and local system needs.
- Researching and creating plans to implement further Hardware and Software improvements.
- Managing Connections between various SaaS and local systems.
- Verifying SLAs are met for critical "No-Pause" departments.
- Completing "Ticket Items" as request are made
Semi-Regular Duties Include:
- Overseeing the installation of new hardware and software systems.
- Setting up new employee accounts in required systems (Email/AD, TraumaSoft, ATT-OAH, etc)
- Setting up new devices, (laptops, phones, tablets), for new Field employees
- On-Site diagnostics and repair of satellite location systems
- Manage devices needed for Events and new employee onboarding process
- Train QA-QI staff on Supporting medics with the ePCR system
- Train HR staff on using the Hiring Process Manager in Traumasoft
Overview of Currently managed, and personally implemented, Site and Systems:
- Router/Security Appliance: Fortinet FortiGate in HA mode
- Dedicated WAN connection with 1gig failover via FortiGate SDWAN Performance SLA
- Policy and endpoint-group based Access and monitoring for LAN>WAN, WAN>LAN, and LAN>LAN connections
- 24 port MikroTik POE switches with VLAN Tagging by department/endpoint-group
- On-Prem Exchange 2019 Server
- Active Directory on Win-Server 2016 using Location > Department Hierarchy
- On-Prem Virtualization utilizing ProxMox for ~30 VDMs and 2 VSMs
- On-Prem NAS via TrueNAS for file-sharing and hosting local access to QuickBooks Accounting software
- 2 Cloud-Hosted VOIP PBXs for Dispatch, and Billing
- Wi-Fi Solution using Ubiquity UniFi APs and Controller with auto roaming and isolation
- over 110 MDM managed Tablets for Medic Endpoints
- over 110 MDM managed Feature phones for PTT communications
- Personally Developed Device Inventory Database and web-access for accounting for and tracking all 220 devices listed above
- Minor, personally developed, applications created to increase other Department Efficiency
Projects Related
Help Desk Manager
Merit Technology Consultants, Help Desk ManagerHumble TX, USA | August, 2019 - March, 2020
Managed the performance of Level 1 services, Level 2 services, and support to users. Ensured that SLA's were achieved. Responsible for ensuring the support exceeded expectations and that standards and Processes were followed to provide effective customer service.
