Responsible for overseeing the company’s computer systems and networks to ensure proper maintenance and security.
Daily duties include:
- Working with the Director of IT and employees to identify network and local system needs.
- Researching and creating plans to implement further Hardware and Software improvements.
- Managing Connections between various SaaS and local systems.
- Verifying SLAs are met for critical “No-Pause” departments.
- Completing “Ticket Items” as request are made
Semi-Regular Duties Include:
- Overseeing the installation of new hardware and software systems.
- Setting up new employee accounts in required systems (Email/AD, TraumaSoft, ATT-OAH, etc)
- Setting up new devices, (laptops, phones, tablets), for new Field employees
- On-Site diagnostics and repair of satellite location systems
- Manage devices needed for Events and new employee onboarding process
- Train QA-QI staff on Supporting medics with the ePCR system
- Train HR staff on using the Hiring Process Manager in Traumasoft
Overview of Currently managed, and personally implemented, Site and Systems:
- Router/Security Appliance: Fortinet FortiGate in HA mode
- Dedicated WAN connection with 1gig failover via FortiGate SDWAN Performance SLA
- Policy and endpoint-group based Access and monitoring for LAN>WAN, WAN>LAN, and LAN>LAN connections
- 24 port MikroTik POE switches with VLAN Tagging by department/endpoint-group
- On-Prem Exchange 2019 Server
- Active Directory on Win-Server 2016 using Location > Department Hierarchy
- On-Prem Virtualization utilizing ProxMox for ~30 VDMs and 2 VSMs
- On-Prem NAS via TrueNAS for file-sharing and hosting local access to QuickBooks Accounting software
- 2 Cloud-Hosted VOIP PBXs for Dispatch, and Billing
- Wi-Fi Solution using Ubiquity UniFi APs and Controller with auto roaming and isolation
- over 110 MDM managed Tablets for Medic Endpoints
- over 110 MDM managed Feature phones for PTT communications
- Personally Developed Device Inventory Database and web-access for accounting for and tracking all 220 devices listed above
- Minor, personally developed, applications created to increase other Department Efficiency
