Efficiently resolving client related I.T. support needs
Updating and maintaining documentation
Upholding a “fix right the first time” technical culture
Upholding a “Security-First” approach to I.T.
Ongoing technical training and certification
maintaining the highest standards of data security and privacy,
Creating trust-based relationships with clientele through reliable service delivery.
Consistent follow through and follow up to ensure client satisfaction
Extensive use of ConnectWise (PSA Software) for tracking service details, documentation, and all other relevant information
Extensive use of Labtech/Automate RMM software for providing client support and maintenance
Providing remote and on-site I.T. support for diverse client I.T. environments
Maintaining and supporting Active Directory & Work Group environments
Configuring, troubleshooting, and maintaining Microsoft 365 ecosystem of products & services:
Exchange
SharePoint
Teams
Office Suite
Azure AD
Working with vendor support contacts to resolve technical problems with computers, servers, software, network infrastructure, phone systems, Internet, and more
Implementing and maintaining client specific I.T. security requirements
Assisting in maintaining accurate client specific I.T. infrastructure documentation
Recommending and/or performing applicable upgrades to I.T. systems
On-going training of relevant I.T. related products, services, and processes
Development and implementation of LOB monitoring and management applications utilizing the below languages/tools:
C#, PowerShell, RESTful APIs, ConnectWise Automate SL, MySQL, JSON, XML
