- Efficiently resolving client related I.T. support needs
- Updating and maintaining documentation
- Upholding a “fix right the first time” technical culture
- Upholding a “Security-First” approach to I.T.
- Ongoing technical training and certification
- maintaining the highest standards of data security and privacy,
- Creating trust-based relationships with clientele through reliable service delivery.
- Consistent follow through and follow up to ensure client satisfaction
- Extensive use of ConnectWise (PSA Software) for tracking service details, documentation, and all other relevant information
- Extensive use of Labtech/Automate RMM software for providing client support and maintenance
- Providing remote and on-site I.T. support for diverse client I.T. environments
- Maintaining and supporting Active Directory & Work Group environments
- Configuring, troubleshooting, and maintaining Microsoft 365 ecosystem of products & services:
- Exchange
- SharePoint
- Teams
- Office Suite
- Azure AAD
- Working with vendor support contacts to resolve technical problems with computers, servers, software, network infrastructure, phone systems, Internet, and more
- Implementing and maintaining client specific I.T. security requirements
- Assisting in maintaining accurate client specific I.T. infrastructure documentation
- Recommending and/or performing applicable upgrades to I.T. systems
- On-going training of relevant I.T. related products, services, and processes
Contact I-Tech at: I – Tech Contact Page for any support needs.