Systems Specialist

  • Efficiently resolving client related I.T. support needs
  • Updating and maintaining documentation
  • Upholding a “fix right the first time” technical culture
  • Upholding a “Security-First” approach to I.T.
  • Ongoing technical training and certification
  • maintaining the highest standards of data security and privacy,
  • Creating trust-based relationships with clientele through reliable service delivery.
  • Consistent follow through and follow up to ensure client satisfaction
  • Extensive use of ConnectWise (PSA Software) for tracking service details, documentation, and all other relevant information
  • Extensive use of Labtech/Automate RMM software for providing client support and maintenance
  • Providing remote and on-site I.T. support for diverse client I.T. environments
  • Maintaining and supporting Active Directory & Work Group environments
  • Configuring, troubleshooting, and maintaining Microsoft 365 ecosystem of products & services:
    • Exchange
    • SharePoint
    • Teams
    • Office Suite
    • Azure AAD
  • Working with vendor support contacts to resolve technical problems with computers, servers, software, network infrastructure, phone systems, Internet, and more
  • Implementing and maintaining client specific I.T. security requirements
  • Assisting in maintaining accurate client specific I.T. infrastructure documentation
  • Recommending and/or performing applicable upgrades to I.T. systems
  • On-going training of relevant I.T. related products, services, and processes

Contact I-Tech at: I – Tech Contact Page for any support needs.

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